{"id":14028,"date":"2026-03-13T17:55:00","date_gmt":"2026-03-13T15:55:00","guid":{"rendered":"https:\/\/gastroshop.lv\/terms-of-use\/"},"modified":"2026-03-13T19:31:52","modified_gmt":"2026-03-13T17:31:52","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/gastroshop.lv\/en\/terms-of-use\/","title":{"rendered":"Terms of Use"},"content":{"rendered":"\n<h1 style=\"text-align: center;\">TERMS OF USE<\/h1>\n<p> <\/p>\n<p>BALTIC MASTER, a limited liability company (SIA), registration No. 40003544694, legal address: Slie\u017eu Street 31, LV-1005, Riga, Latvia, hereinafter referred to as the Online Store, provides the content available on the website and sells goods in accordance with the terms of use set out below.<\/p>\n<p>Contact information:<br>Address: Slie\u017eu Street 31, LV-1005, Riga, Latvia<br>Working hours: Monday\u2013Friday 8:30\u201316:30<br>Phone: +371 20026205<br>E-mail: riga@balticmaster.lv<\/p>\n<h1><b>1. General provisions<\/b><\/h1>\n<p>If a consumer purchases goods using the gastroshop.lv website, such an agreement is considered a Distance Contract and is subject to the legal provisions of the Republic of Latvia that regulate distance contracts, including, but not limited to:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">The Consumer Rights Protection Law of the Republic of Latvia<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Cabinet of Ministers Regulations \u201cRegulations on Distance Contracts\u201d<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">other applicable laws and regulations.<\/span><\/li>\n<\/ul>\n<h1><b>2. Making purchases<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Prices and specifications of products sold in the online store are indicated next to each product.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To place an order:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">add the selected items to the shopping cart;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">fill in the required information;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">choose the delivery method;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">confirm the order and make the payment.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">The total amount of the order, including shipping costs, is displayed before payment is made.<\/span><\/p>\n<h1><b>3. Payment terms<\/b><\/h1>\n<p>The payment currency in the online store is euros (EUR).<\/p>\n<p><span style=\"font-weight: 400;\">The purchase can be paid for using the following payment methods:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Latvian online banks: Swedbank, SEB, Citadele, Luminor<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Payment cards: Visa \/ Mastercard<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Payments are processed using a secure payment platform.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Personal data required to make a payment is transferred to a licensed payment service provider.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Agreement comes into force upon successful receipt of payment to the Online Store&#8217;s bank account.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the execution of the order is not possible, the Buyer is informed about it and the paid amount is refunded no later than <\/span><b>within 14 days<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h1><b>4. Terms of delivery<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Goods are delivered to the following countries:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Latvia<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lithuania<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Estonia<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For the delivery of goods, the Online Store can use:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">courier delivery<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">parcel machines<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">receipt of goods on the spot at the warehouse (Slie\u017eu iela 31, Riga)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Shipping costs are calculated and displayed before confirming the order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The goods are delivered <\/span><b>within 2-7 working days<\/b><span style=\"font-weight: 400;\">, unless otherwise indicated next to the product.<\/span><\/p>\n<p>In exceptional <span style=\"font-weight: 400;\">cases, delivery may take up to <\/span><b>45 calendar days<\/b><span style=\"font-weight: 400;\">, informing the Buyer in advance.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All customs duties or other taxes, if applicable, shall be borne by the Buyer.<\/span><\/p>\n<h1><b>5. Right of withdrawal<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">The buyer has the right <\/span><b>to refuse the product within 7 calendar days<\/b><span style=\"font-weight: 400;\"> from the moment of its receipt.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The right of withdrawal does not apply to legal entities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To exercise the right of withdrawal:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send a withdrawal notice to the e-mail <\/span><b>riga@balticmaster.lv<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Return the product within 7 days after sending the notification.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">The product must be:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">unused<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">undamaged<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">in the original packaging.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The cost of returning the goods shall be borne by the Buyer, except in cases where:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the product is damaged<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the wrong product has been delivered.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">After receiving the product, the Online Store refunds the money <\/span><b>within 7 days<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The online store may withhold the refund until the moment when the product has been received or the proof of shipment has been received.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The online store is not responsible for non-fulfillment of obligations due to force majeure circumstances.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The online store reserves the right to refuse the order if the price of the product due to an error is significantly lower than the market price.<\/span><\/p>\n<h1><b>6. Consumer&#8217;s rights regarding goods that do not conform to the contract<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">The online store is responsible for the non-conformity of the goods with the contract, if it is detected <\/span><b>within 6 months<\/b><span style=\"font-weight: 400;\"> from the moment of delivery.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The buyer is obliged to inform the seller about the problem <\/span><b>within 2 months<\/b><span style=\"font-weight: 400;\"> after its identification.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Complaints may be lodged:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udce7 riga@balticmaster.lv<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">\ud83d\udcde +371 20026205<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the product has a defect, the Buyer has the right to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">request elimination of the defect<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">request replacement of the product<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">get a refund if the defect cannot be eliminated.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The Online Store shall respond to the consumer&#8217;s complaint <\/span><b>within 15 days<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h1><b>7. Processing of personal data<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">The online store processes only those personal data that the Buyer himself enters when placing an order, for example:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">surname<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">delivery address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">e-mail<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">phone number.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Personal data may be transferred to delivery service providers to ensure the delivery of goods.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the Buyer has agreed to receive marketing communications, the Online Store may send information about:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">news<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">promotions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">special offers.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The buyer has the right to refuse marketing communications at any time by writing to:<\/span><\/p>\n<p><b>riga@balticmaster.lv<\/b><\/p>\n<h1><b>8. Dispute settlement procedure<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">In matters not stipulated in these Terms, the Buyer and the Seller shall comply with the laws and regulations of the Republic of Latvia.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Disputes between the parties are first resolved through mutual negotiations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If an agreement cannot be reached, the dispute shall be resolved:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the court of the Republic of Latvia<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consumer Rights Protection Centre<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The consumer also has the right to use <\/span><b>the European Union&#8217;s online dispute resolution platform<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14028","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gastroshop.lv\/en\/wp-json\/wp\/v2\/pages\/14028","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gastroshop.lv\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gastroshop.lv\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gastroshop.lv\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/gastroshop.lv\/en\/wp-json\/wp\/v2\/comments?post=14028"}],"version-history":[{"count":3,"href":"https:\/\/gastroshop.lv\/en\/wp-json\/wp\/v2\/pages\/14028\/revisions"}],"predecessor-version":[{"id":14083,"href":"https:\/\/gastroshop.lv\/en\/wp-json\/wp\/v2\/pages\/14028\/revisions\/14083"}],"wp:attachment":[{"href":"https:\/\/gastroshop.lv\/en\/wp-json\/wp\/v2\/media?parent=14028"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}